Frequently Asked Questions
Clear answers about setup, workflows, and support for cemetery teams.
How quickly can we get started with CEMETERRA?
Most cemeteries can start the same day by creating an account, uploading a map image, and adding initial plot records.
Do families need to install an app for QR memorial pages?
No. QR memorial pages open in any modern browser with no app install and no account requirement.
Can we import existing records from spreadsheets?
Yes. Existing records can be imported using CSV and then managed directly in your dashboard.
Does the crew workflow support poor connectivity?
Yes. Crew task status changes can queue offline and sync when a connection becomes available.
Can we export our cemetery data?
Yes. Data export is supported so records remain portable.
How do we contact support?
Use the contact form on the Help page and include your cemetery name and page URL, plus a screenshot when possible.
Is CEMETERRA a good alternative to PlotBox?
Yes — particularly for small and mid-size cemeteries. PlotBox is enterprise-focused with quote-only pricing and iOS-only mobile support. CEMETERRA publishes pricing publicly (free to $99/month), works on any device including Android, starts the same day without a professional onboarding project, and includes QR memorial pages and walk-to-grave GPS navigation that PlotBox does not offer. See the full PlotBox comparison.
Is CEMETERRA a good alternative to Cemify?
Yes. Cemify charges $799–$1,899/year plus $1,000–$1,500 per acre for map digitization and has a 3-month onboarding backlog. CEMETERRA is $0–$99/month with no per-acre fee, self-serve same-day setup, and adds cremation workflows, QR memorial pages, walk-to-grave GPS, and built-in e-signatures that Cemify does not include. See the full Cemify comparison.
Is CEMETERRA a good alternative to Chronicle cemetery software?
Yes — especially for North American cemeteries. Chronicle is developed in Australia, which creates support timezone issues. Chronicle users have reported challenges with data migration and extra fees for map changes. CEMETERRA is US-based, supports self-serve CSV import, charges no map update fees, and includes e-signatures, walk-to-grave GPS, and a funeral director portal that Chronicle does not have. See the full Chronicle comparison.