Common questions

Frequently asked questions

Q: Does the crew workflow support poor connectivity?

Yes. Task status updates can be queued while offline and synchronized when a connection is available.

Q: How do we contact support?

Use the contact form on the Help page at cemeterra.com/help and include your cemetery name and a screenshot if possible.

Clear answers about setup, workflows, and support for cemetery teams.

How quickly can we get started with CEMETERRA?

Most cemeteries can start the same day by creating an account, uploading a map image, and adding initial plot records.

Do families need to install an app for QR memorial pages?

No. QR memorial pages open in any modern browser with no app install and no account requirement.

Can we import existing records from spreadsheets?

Yes. Existing records can be imported using CSV and then managed directly in your dashboard.

Does the crew workflow support poor connectivity?

Yes. Crew task status changes can queue offline and sync when a connection becomes available.

Can we export our cemetery data?

Yes. Data export is supported so records remain portable.

How do we contact support?

Use the contact form on the Help page and include your cemetery name and page URL, plus a screenshot when possible.

Is CEMETERRA a good alternative to PlotBox?

Yes — particularly for small and mid-size cemeteries. PlotBox sells tiered packages (Essential, Pro, Enterprise) without published prices, and its native field app is iOS/iPad only. CEMETERRA publishes pricing publicly (free to $99/month), works on any device including Android, starts the same day without a managed onboarding project, and includes QR memorial pages and walk-to-grave GPS navigation. See the full PlotBox comparison.

Is CEMETERRA a good alternative to Cemify?

Yes. Cemify charges $799–$1,899/year, and its help center cites roughly $500–$1,000 per acre for map conversion. CEMETERRA is $0–$99/month with no per-acre fee, self-serve same-day setup, and includes cremation workflows, QR memorial pages, walk-to-grave GPS, and built-in e-signatures. See the full Cemify comparison.

Is CEMETERRA a good alternative to Chronicle cemetery software?

Yes — especially for North American cemeteries. Chronicle has a free Basic plan and quote-based Pro pricing. CEMETERRA is US-based with US-timezone support, supports self-serve CSV import, charges no map update fees, and includes e-signatures, walk-to-grave GPS, and a funeral director portal. See the full Chronicle comparison.

Need step-by-step onboarding? Visit the Help Center.