Support

Help Center

Start here for setup, account, and cemetery workflow guidance. For common questions, jump to the full FAQ.

Account and access

Fix login issues, reset passwords, and manage staff roles (owner, admin, staff, crew) from your dashboard.

Create your first cemetery, upload a map, and begin plot records with mobile-friendly workflows.

How to photograph, scan and split a cemetery plan so automatic plot detection finds as many graves as possible.

Draw, split and merge plots, run automatic detection, and place plot codes directly on your map.

Assign maintenance and inspection tasks to staff, with an offline-tolerant mobile app for the crew in the field.

Sell and transfer plots, run pre-need payment plans through the Sales CRM, and track a perpetual care trust fund ledger.

Give next-of-kin online access to their records and balances, and let funeral directors submit burial requests directly.

Publish QR memorial pages with moderated tributes, a public plot availability map, and walk-to-grave GPS navigation.

Review privacy practices and legal documents used by customers and auditors.

Create an account and verify your email address.
Create your cemetery profile and invite a staff member.
Upload your map image and define initial plot boundaries — see the map preparation guide first if you plan to use automatic detection.
Import existing plot records by CSV, or enter records manually.
Invite grounds crew accounts and create your first work order.
Enable QR memorial pages and, if you want online plot enquiries, turn on the public availability map.
Set up perpetual care trust fund tracking and connect QuickBooks Online if you use it for accounting.

Send a support request and our team will follow up by email.